Frequently Asked Questions
Shipping & Returns
How will my order be shipped?
We ship all items fully insured via UPS and USPS.
Please note that we only process and ship out Monday through Thursday.
Will my order have shipping insurance or a signature requirement?
We ship all items fully insured with a signature requirement to create an extra layer of security against theft.
What is your return policy?
Returns and exchanges are accepted up to ten days after receipt, and must be in original condition and packaging.
Please fill out our contact form or email firstname.lastname@example.org to start your return.
Please do not ship returns back in an envelope - To ensure safety in transit, cushion your item with paper or bubble wrap in a box.
To be eligible for a refund, the following must be true:
1. Return is initiated by the customer within 10 days of the delivery date.
2. The item is received unworn, unaltered, and undamaged in the original packaging.
4. The item being returned is NOT an exchange. If an item has been exchanged and you wish to return the new item, store credit will be issued.
Do you accept returns on custom orders?
All custom orders are final sale and non-refundable.
This does not include items from the “one of a kind” section of our website.
I ordered the wrong size ring, can I have it resized?
Yes! We are able to resize your ring at our studio. Prices vary based on size difference. Please fill out our contact form and we will get back to you ASAP with instructions on how to send your ring to us.
Care, Repairs, and Coverage.
How should I care for my jewelry?
Taking good care of your jewelry will make a big difference in its lifespan. We recommend taking off your jewelry before bathing, swimming, exercising, cleaning with chemicals, and applying lotion and perfume. Store each piece of jewelry individually inside its own box or pouch to prevent scratches.
How should I clean my jewelry?
We recommend soaking your jewelry in warm soapy water for a few minutes before rubbing it gently with a toothbrush. Do not wash your jewelry in the sink and risk dropping anything down the drain.
My piece got damaged. What should I do?
We are happy to repair your damaged jewelry. Please reach out to us using the contact form and we will get back to you with instructions to send your piece to our studio. From there, our team will assess the damage and give you a price estimate for the repair.
Can I bring my Rachel Atherley piece to another jeweler for repairs and adjustments?
Should I insure my Jewelry?
We recommend insuring your jewelry to provide an extra layer of security in case of theft, loss, and damage.
Proof of purchase in the form of an invoice or receipt will usually satisfy the requirements of your insurance provider. We recommend checking with your agent to find out what specific documentation they need for your policy—and if they require a valuation or appraisal, we’ll happily create one for you.
Can you make a custom piece?
We would love to make a custom piece for you! Please fill out our contact form with details on your request. From there, we can determine and timeline and cost estimate for the project.
Can you use my vintage or heirloom stones in a custom piece?
We would love to incorporate your heirloom stones. The ability to use your stones is dependent upon the stones condition. Before we say yes, we will need to inspect your stones in person to assess quality, size, and cut in order to determine the feasibility of the project. Please fill out our contact form to get the conversation started.
How do I find my correct ring size?
For an accurate measurement, we recommend going to your local jewelry store and having them measure you.
Can I resize my Rachel Atherley Ring?
Yes! We are able to resize your ring at our studio. Prices vary based on size difference due to the price of gold. Please fill out our contact form for ring resizing.
My ring size isn't in stock. Can you resize it before sending it to me?
We are happy to resize before sending out your order. Just add the ring to your cart and under "special instructions for seller", ask for resizing.
Please include your desired size and an email address so we can contact you about the price of the service.
*Prices vary based on size difference due to the price of gold.