Frequently Asked Questions

Shipping & Returns

When will my order be shipped?
How will my order be shipped?
Will my order have shipping insurance?
What is your return policy?
Do you accept returns on custom orders?
I ordered the wrong size ring, can I have it resized?

Care, Repairs, and Coverage.

How should I care for my jewelry?
How should I clean my jewelry?
My piece got damaged. What should I do?
Can I bring my Rachel Atherley piece to another jeweler for repairs and adjustments?
Should I insure my Jewelry?


Can you make a custom piece?
Can you use my vintage or heirloom stones in a custom piece?

Ring Sizing

How do I find my correct ring size?
Can I resize my Rachel Atherley Ring?